Question 1

Late, Cancellation, and No Show"

Accepted Answer

At Styles By Camille, LLC, I strive to be on time and time efficient, all while providing you the best quality service. I ask that you be on time to your appointments as well. However, I do understand that problems may occur which can cause you to be delayed. In the event this happens, I ask you to give me a courtesy call or text to inform me. Every client is given a 10 minute grace period. After 10 minutes, the delay interferes with another scheduled appointment, you may/will be asked to reschedule and be charged a minimum $15 fee. Appointment reminders are sent out 2 days in advance. All appointments need to be confirmed within 48 hours of appointment reminder being sent. Failure to do so may result in your appointment being cancelled to accommodate scheduling needs. Any appointment that is cancelled less than a day in advance will result in a $30 cancellation fee and/or deposit being forfeited. If you do not show up for your scheduled appointment, a No Show Fee of $30 is collected and up to 100% of service fee charged before services resume at Styles By Camille, LLC. An invoice will be sent for you to pay either of these fees, which will then release the hold on your appointments.  
To avoid a Cancellation or No Show Fee, please give a notice prior to a day. This will give someone else the opportunity to get serviced if you are unable to make your appointment. I also understand circumstances may occur at the last minute that will prevent you from coming to your appointment. It is your job to let me know as soon as possible so that I can work with you in certain situations. If last minute cancelling or No Shows become a pattern, you may be asked to put down a non- refundable deposit for a future appointment. Worse case scenario will be you are no longer able to receive services at Styles By Camille, LLC.

Question 2

Hair Extension/Weave Policy

Accepted Answer

All extensions being used must be fresh, free of dirt and thread. If you need your extensions cleanse, this will be an additional charge added to your services. Camille will not use hair that has not been properly treated and cut up. If you require coloring services for your extensions, they must be sent to the studio prior to your services unless otherwise stayed. You must consult with Camille prior to your service to make sure you obtain the correct amount of hair for your installation. It is not Camille's fault if you do not have enough hair for your service if you did not consult her at first.   Wig services require a 50% deposit to be made when hair is received or delivered. You have 3 days from the receipt of hair to make deposit via Cash App ($stylesbycamille), by credit card, or cash in person. The remaining balance will be collected at pick-up or prior to mailing of unit.

Question 3

Deposits

Accepted Answer

Styles By Camille reserves the right to require a deposit for any service deemed necessary. Deposits must be paid prior to the rendering of services. Deposits will be accepted in the form of cash, cash app ($stylesbycamille), or card. If deposit is not received in the stated time frame, your appointment will be cancelled. Deposits are non-refundable.   Deposits can also be made using the Apple Pay, Zelle, Venmo, or Cash App ($stylesbycamille). This can be downloaded from the Samsung Play store or the Apple Store for iPhones. For more information, please contact me.

Question 4

Guest/Children

Accepted Answer

Styles By Camille, LLC wants to provide a pleasant experience for everyone including other salon studio owners in the building. Since space is very limited, I asked that there are no guest or children accompanying you unless being serviced.

Question 5

Refunds

Accepted Answer

Styles By Camille, LLC will provide the best quality service to you. Therefore, there will be no refunds under any circumstance. If you are dissatisfied with your service, we will discuss an outcome to not exceed the cost of your service rendered.

Question 6

Check Policy

Accepted Answer

Styles By Camille, LLC does not accept checks as a regular form of payment.

Question 7

Essence of Me Virgin Hair Extensions and Hair Care Products Policies

Accepted Answer

PLEASE READ CAREFULLY. ALWAYS CONFIRM YOUR MAILING ADDRESS WHEN ORDERING. WE SHIP TO THE ADDRESS THAT YOU PUT AS BILLING SO BE SURE TO PLACE THE CORRECT SHIPPING ADDRESS . *WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO A WRONG ADDRESS ON YOUR ORDER. AGAIN, WE WILL NOT REFUND OR RESHIP YOUR ORDER DUE TO YOUR ADDRESS ERROR.

NO REFUNDS, Exchanges only 3 days after receiving package, hair must be in the same conditioned it was shipped in!! NO EXCEPTIONS!

NO CANCELLATIONS CAN BE MADE TO ANY ORDER After 24 hours of purchase

All orders ship via USPS 5-7 BUSINESS DAYS IF IN STOCK. DURING SALES SHIPPING TIME MAY BE EXTENDED 3-4 BUSINESS DAYS DUE TO THE DEMAND, unless otherwise specified. We also offer international shipping.

Standard Shipping: Our standard shipping method is ground shipping. You should typically receive your products within 6 business days from the day you order them.

All of our items require a signature or receipt by the purchaser.

APO/FPO Shipping: We can ship most items to APO/FPO destinations. We usually deliver such items to the US military post office within 5-10 business days of the day you order.
Alaska and Hawaii Shipping: Carrier restrictions prevent some items from being shipped to Hawaii or Alaska. “Free Shipping” discounts do not apply to orders shipped to Alaska or Hawaii..

Question 8

What Is Virgin Hair?

Accepted Answer

Virgin hair is human hair that is unprocessed and unaltered. It has not been dyed, permed, bleached, or treated with any chemicals. To achieve different textures, we gently steam process the hair to create beautiful, bouncy waves and curls in an array of textures.

Virgin hair is great for when you’re looking to make an investment in hair that will last for a long period of time, allow you to create custom color looks, and whip your hair back and forth with ease like it’s all yours.

Question 9

How Long Does This Hair Last?

Accepted Answer

This hair can last for you a long time. The key is to remember that these are VIRGIN HUMAN HAIR EXTENSIONS. So, you should treat the extensions like they are growing out of your own head.  The better care you give,the longer you can have it and reuse! Our clients generally use the hair for 12 months or longer.

Question 10

How Much Hair Do I Need?

Accepted Answer

This all depends on how much fullness you want to achieve. A full sew-in install would need approximately 8 to 10 ounces of hair. We recommend buying 2 to 3 bundles of hair for lengths 12” to 18”. We recommend 4 bundles for lengths 20″ or longer. Each bundle weighs 3.5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

Question 11

Can I Color This Hair?

Accepted Answer

This is 100% virgin human hair that has not been processed is not processed in anyway. You can color the hair, however once ANY VIRGIN HUMAN hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized. It is advised to seek professional help when coloring your hair extensions, for you can over process/damage your extensions.

Question 12

Maintenance Instructions For All Textures

Accepted Answer

Shampoo at least once a week
Use a shampoo no higher than pH7
Do NOT massage
Rinse thoroughly with lukewarm water
Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp
Rinse thoroughly
Let air dry

Question 13

Daily Maintenance

Accepted Answer

Use styling products minimally to avoid build up
For Wavy & Curly hair use a spray bottle of water for natural look
For a “WET” look, we suggest a leave in conditioner & water
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
Scrunch up hair gently to reform curls
Let air dry
Style as desired

Question 14

How Long Does Shipping And Handling Take?

Accepted Answer

Once your order is placed and confirmed, you will receive a confirmation email. All orders take 3 to 5 business days to process BEFORE it is shipped out. Standard shipping can take 5 to 7 business days, depending on where you are located. There is no shipping on weekends or holidays. Items will be shipped via USPS. For expedited shipping, please email order to stylesbycamille@gmail.com.

Question 15

Can I Return or Exchange My Products?

Accepted Answer

Sorry loves. Due to the nature of the items we sell , we DO NOT offer exchanges or refunds on any of our products. Please be sure to choose the correct products before checking out with your order.

Question 16

Can I Make Changes To My Order?

Accepted Answer

At Styles By Camille we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to stylesbycamille@gmail.com. Once order ships, ALL SALES ARE FINAL. NO RETURNS OR REFUNDS.

***Retail prices are subject to change without notice based on demand***

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