Question 1

Late, Cancellation, and No Show"

Accepted Answer

At Styles By Camille, LLC, I strive to be on time and time efficient, all while providing you the best quality service. I ask that you be on time to your appointments as well. However, I do understand that problems may occur which can cause you to be delayed. In the event this happens, I ask you to give me a courtesy call or text to inform me. Every client is given a 10 minute grace period. After 10 minutes, the delay interferes with another scheduled appointment, you may/will be asked to reschedule and be charged a minimum $15 fee. Appointment reminders are sent out 2 days in advance. All appointments need to be confirmed within 48 hours of appointment reminder being sent. Failure to do so may result in your appointment being cancelled to accommodate scheduling needs. Any appointment that is cancelled less than a day in advance will result in a $30 cancellation fee and/or deposit being forfeited. If you do not show up for your scheduled appointment, a No Show Fee of 40% up to 100% of service fee charged, and it will be up to the stylist if they will continue services at Styles By Camille, LLC. An invoice will be sent for you to pay either of these fees, which will then release the hold on your appointments.

To avoid a Cancellation or No Show Fee, please give a notice prior to a day. This will give someone else the opportunity to get serviced if you are unable to make your appointment. I also understand circumstances may occur at the last minute that will prevent you from coming to your appointment. It is your job to let me know as soon as possible so that I can work with you in certain situations. If last minute cancelling or No Shows become a pattern, you may be asked to put down a non- refundable deposit for a future appointment. Worse case scenario will be you are no longer able to receive services at Styles By Camille, LLC.

Question 2

Hair Extension/Weave Policy

Accepted Answer

All extensions being used must be fresh, free of dirt and thread. If you need your extensions cleanse, this will be an additional charge added to your services. Camille will not use hair that has not been properly treated and cut up. If you require coloring services for your extensions, they must be sent to the studio prior to your services unless otherwise stayed. You must consult with Camille prior to your service to make sure you obtain the correct amount of hair for your installation. It is not Camille's fault if you do not have enough hair for your service if you did not consult her at first.
 
Wig services require a 50% deposit to be made when hair is received or delivered. You have 3 days from the receipt of hair to make deposit via Cash App ($stylesbycamille), by credit card, or cash in person. The remaining balance will be collected at pick-up or prior to mailing of unit.

Question 3

Deposits

Accepted Answer

Styles By Camille reserves the right to require a deposit for any service deemed necessary. Deposits must be paid prior to the rendering of services. If deposit is not received in the stated time frame, your appointment will be cancelled. Deposits are non-refundable and non-transferable.
 
Deposits can be made using the card, cash, Apple Pay, Zelle, or Cash App ($stylesbycamille). This can be downloaded from the Samsung Play store or the Apple Store for iPhones. For more information, please contact me.

Question 4

Guest/Children

Accepted Answer

Styles By Camille, LLC wants to provide a pleasant experience for everyone including other salon studio owners in the building. Since space is very limited, I asked that there are no guest or children accompanying you unless being serviced.

Question 5

Refunds

Accepted Answer

Styles By Camille, LLC will provide the best quality service to you. Therefore, there will be no refunds under any circumstance. If you are dissatisfied with your service, we will discuss an outcome to not exceed the cost of your service rendered.

Question 6

Check Policy

Accepted Answer

Styles By Camille, LLC does not accept checks as a regular form of payment.

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